Returns: Unused, and undamaged home goods may be returned within seven (7) days of delivery for a refund of the product price (less shipping). Please email hello@shopbrunel.com to initiate a return.
Refunds: Refunds will be processed to your original payment method within 7 business days of our receipt and inspection of returned goods. Shipping fees and, where applicable, restocking fees are non-refundable.
Exchanges: Exchanges are subject to product availability and are processed as a new order upon acceptance of the return.
Shipping: Shipping fees are not included in the price of your product. Brunel ships to the continental US and is unable to ship to PO Boxes. Rates will be calculated at checkout based on the item details, destination, and mode of shipping. Local delivery and pick-up options are available upon request. If you have questions about shipping please reach out to hello@shopbrunel.com
Shipping rates displayed at checkout are calculated to the best of our ability based on current carrier rates and destination information. However, due to fluctuations in shipping costs, package dimensions, or delivery locations, actual shipping charges may vary.
We reserve the right to adjust shipping fees if the calculated rate at checkout is found to be inaccurate. In the event of a rate adjustment, customers will be notified prior to shipment and given the opportunity to approve the updated shipping cost or cancel the order for a full refund.
