General Terms of Use

Welcome to shopbrunel.com (the “Website”), operated by Brunel, a Minnesota Limited Liability Company (“BRUNEL”, “we”, “our”, or “us”). These Terms of Use (“Terms”) set forth the terms and conditions which govern your use of the Website, your purchases through our online retail store, and your engagement with BRUNEL’s services and related offerings. Please read these Terms carefully. If you do not agree to these Terms, please do not use this Website or engage our services.

USE OF THIS WEBSITE. By accessing or using this Website, making a purchase, or engaging BRUNEL’s services, you agree to be bound by these Terms, our Privacy Policy (linked in the Website footer), and, where applicable, the terms of any third-party tools, applications, or websites accessed through our Website. 

If you are located in the European Economic Area, the United Kingdom, or Switzerland, additional policies, including our Privacy Notice applicable to those jurisdictions, also apply and are incorporated into these Terms by reference. In the event of a conflict between policies, BRUNEL will determine which terms govern in its reasonable discretion.

UPDATED TERMS. These Terms may be updated from time to time, at BRUNEL’s sole discretion. It is your responsibility, as the viewer, visitor, client or customer, to check these Terms regularly to see if any may have changed, and to alert BRUNEL if you do not agree with the changes that have been made.

IF YOU DISAGREE WITH THESE TERMS, PLEASE DO NOT USE THIS WEBSITE.

SERVICES. These Terms apply to all users of the Website and all clients or customers of BRUNEL’s services and online retail offerings. If your project includes a signed service agreement, purchase order, invoice, product receipt, written proposal from BRUNEL, or any other similar or tangentially related document, evidencing your purchase from BRUNEL, the terms of that document will govern in case of conflict. The only exception shall be when you sign a separate contract with BRUNEL that states that it supersedes these terms, and to the extent it does so.

E-COMMERCE SALES: PRICING, ORDERS & PAYMENT

• Pricing: All prices listed on the Website or in BRUNEL communications are in U.S. Dollars and subject to change without notice. Sale prices, promotional offers, and discounts may be modified or discontinued at any time. Prices do not include shipping, handling, taxes, or other fees unless specified.

• Order Acceptance: Your placement of an order via the Website is an offer to purchase, not a binding contract. Orders are considered accepted only upon our confirmation email. We reserve the right to cancel any order for any reason prior to shipment, including for stock unavailability, errors in pricing or product description, suspected fraud, or nonpayment.

• Payment: Payment is due in full at the time of order unless otherwise stated in your service agreement. We accept major credit/debit cards and other payment forms listed at checkout. By providing your payment information, you authorize us (through our payment processor) to charge your payment method for the total amount specified.

PRODUCT MATERIALS, ALLERGENS & SAFETY. Some products may contain materials such as natural fibers, down, latex, wool, metal, adhesives, or other components that could trigger sensitivities or allergic reactions. It is your responsibility to review product details before purchase and to contact us with inquiries. BRUNEL is not liable for allergic, health, or environmental reactions to products accurately described on the Website.

RETURNS, REFUNDS, & EXCHANGES

• Returns Eligibility: Most non-custom, unused, and undamaged home goods may be returned within seven (7) days of delivery for a refund of the product price (less shipping). Custom, special order, final sale, and clearance items are not returnable. All services are non-refundable once delivered or rendered. All made to order furniture items, vintage furniture, mirrors, lamps and any other piece listed FINAL SALE is final sale. 

• Return Process: To request a return, contact BRUNEL at hello@shopbrunel.com with your order number and reason for return. Items must be in original packaging and condition. Customer is responsible for return shipping costs unless the return is due to our error or a defective product.

• Refunds: Refunds will be processed to your original payment method within 7 business days of our receipt and inspection of returned goods. Shipping fees and, where applicable, restocking fees are non-refundable.

• Exchanges: Exchanges are subject to product availability and are processed as a new order upon acceptance of the return.

DELIVERY

• Shipping: Orders are shipped to the shipping address provided at checkout. Estimated delivery times are provided for convenience and are not guaranteed. Title and risk of loss pass to you upon our delivery of the products to the carrier.

• Delays: BRUNEL is not liable for delivery delays beyond its reasonable control, including carrier delays, supply shortages, or unforeseen circumstances.

INTELLECTUAL PROPERTY. All content on the Website, including photographs, layouts, concepts, digital materials, trademarks, and logos (“BRUNEL Content”), is the property of BRUNEL or licensors. You receive only a limited, personal, non-transferable license to view BRUNEL Content for your own informational and shopping purposes. No BRUNEL Content may be used, copied, or distributed without written consent.

USER CONTENT. If you submit, post, or transmit any reviews, photos, testimonials, comments, or other materials (“User Content”) through the Website or in connection with BRUNEL’s services or goods, you are solely responsible for the content’s accuracy, legality, and appropriateness. BRUNEL has no obligation to pre-screen or monitor User Content but may, at its discretion, review, remove, or choose not to display any User Content.

By submitting User Content, you grant BRUNEL a worldwide, perpetual, irrevocable, royalty-free, non-exclusive, fully sublicensable license to use, display, reproduce, adapt, modify, distribute, market, and promote your User Content in any media, including marketing, portfolio, or promotional materials. You warrant that you have all rights necessary to grant this license and that your User Content does not infringe or violate third-party rights or contain unlawful, defamatory, or otherwise prohibited material.

User Content may be removed, edited, or moderated at BRUNEL’s discretion. Submission constitutes your irrevocable consent to such uses, monitoring, and moderation. You have no expectation of privacy in User Content you submit.

reCAPTCHA. BRUNEL may use the reCAPTCHA product to provide an added level of security to its Website. reCAPTCHA is subject to the Google Privacy Policy and Terms.

PHOTOGRAPHIC RELEASE. By engaging BRUNEL’s services or purchasing products, you grant BRUNEL the right to photograph, record, and use any images, videos, or other content that display BRUNEL products, completed design projects, or design insights in your space (excluding personally identifying images of people unless separately agreed) for marketing, portfolio, website, and promotional purposes. If you do not wish for such images or content to be used, notify us in writing before project completion or delivery.

LINKS TO THIRD-PARTY WEBSITES. Our Website may contain links, banners, or advertisements that lead to other websites not subject to these Terms or our Privacy Policy. We encourage you to read each site’s policies to learn about how your information may be treated by other websites.

SECURITY. The Website may only be used for lawful purposes. Tampering, misrepresentation, or fraudulent activities are prohibited. You may not use devices, software, or routines to interfere or attempt to interfere with the Website’s proper functioning.

MODIFICATIONS. BRUNEL may modify these Terms at any time by posting an updated version or new “last updated” date. Individual modifications are only valid if confirmed by all parties in writing, including by email with affirmative acknowledgment and electronic signature.

ELECTRONIC COMMUNICATIONS. Visiting this Website or sending emails to BRUNEL constitutes electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and through or on the Website, satisfy any legal requirement that such communications be in writing.

DISCLAIMER OF WARRANTIES. ALL PRODUCTS, SERVICES, DESIGN INSIGHTS, AND OTHER CONTENT PROVIDED BY BRUNEL, INCLUDING BUT NOT LIMITED TO INTERIOR DESIGN ADVICE, PROJECT PLANS, MATERIAL RECOMMENDATIONS, DIGITAL CONTENT, AND RETAIL GOODS, ARE PROVIDED ON AN “AS IS,” “AS AVAILABLE,” AND “WITH ALL FAULTS” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, BRUNEL EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, REPRESENTATIONS, OR CONDITIONS, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, RELIABILITY, SAFETY, QUALITY, ACCURACY, OR COMPLETENESS OF ANY PRODUCTS OR SERVICES, WHETHER ARISING BY LAW, USAGE OF TRADE, COURSE OF DEALING, OR OTHERWISE. NO INFORMATION OR ADVICE, WHETHER ORAL OR WRITTEN, OBTAINED FROM BRUNEL OR THROUGH THE WEBSITE, SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN.

LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, BRUNEL AND ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, AND ASSIGNS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, ENHANCED, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE WEBSITE, PRODUCTS, SERVICES, OR CONTENT, EVEN IF BRUNEL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT WILL BRUNEL’S TOTAL AGGREGATE LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS; THESE MAY NOT APPLY TO YOU.

INDEMNIFICATION. You agree to indemnify, defend, and hold harmless BRUNEL, its owners, officers, directors, employees, agents, affiliates, successors, and assigns from any claims, actions, liabilities, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your access to or use of the Website, products, or services; your actual or alleged breach of these Terms; your violation of any law; any User Content you submit; or your infringement of another’s rights. BRUNEL may assume the exclusive defense of claims at your expense, and settlement requires BRUNEL’s written consent. Indemnity survives termination of your use or these Terms.

WAIVER OF INJUNCTION OR OTHER EQUITABLE RELIEF. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE THAT YOU WILL NOT BE PERMITTED TO OBTAIN AN INJUNCTION OR OTHER EQUITABLE RELIEF OF ANY KIND, SUCH AS ANY COURT OR OTHER ACTION THAT MAY INTERFERE WITH OR PREVENT THE DEVELOPMENT OR EXPLOITATION OF ANY WEBSITE, APPLICATION, CONTENT, SUBMISSIONS, PRODUCT, SERVICE, OR INTELLECTUAL PROPERTY OWNED, LICENSED, USED OR CONTROLLED BY BRUNEL OR A LICENSOR OF BRUNEL.

GOVERNING LAW; DISPUTE RESOLUTION. These Terms and any dispute arising from or relating to them are governed by the laws of the State of Minnesota, USA, without regard to conflict of laws principles. Any dispute or claim between you and BRUNEL must first be submitted to mediation before a mutually agreed-upon mediator in Hennepin County, Minnesota. If mediation fails, any litigation shall be brought exclusively in the state or federal courts located in Hennepin County, Minnesota. You agree to resolve all disputes on an individual basis only and waive any right to participate in a class, consolidated, or representative action, whether in court or arbitration, including as a plaintiff, class member, or private attorney general. If BRUNEL initiates any collection or legal action to enforce these Terms, you are responsible for all associated costs, including reasonable attorneys’ fees.

TERMINATION. BRUNEL may suspend or terminate your access to the Website or refuse any current or future order or service if you breach these Terms or for any reason at its discretion.

FORCE MAJEURE. BRUNEL is not liable for any delays or failures caused by events beyond its control, including natural disasters, supply chain interruptions, or technical failures.

NOTICE. Any notice, payment, demand or communication required or permitted to be delivered or given by the provisions of these Terms, shall be deemed to have been effectively delivered or given and received on the date personally delivered to the respective party to whom it is directed, or 48 hours after being deposited by registered or certified mail, with postage and charges prepaid and addressed to the parties at addresses provided in writing by the parties for this purpose.

An electronic communication (“Electronic Notice”) shall be deemed written notice for purposes of this Notice Section if sent to the electronic mail address of the receiving party. Electronic Notice shall be deemed received at the time the party sends Electronic Notice during a non-holiday weekday.

USER DISPUTES. You agree that you are solely responsible for your interactions with any other User in connection with the Services and that BRUNEL will have no liability or responsibility with respect thereto. BRUNEL reserves the right, but has no obligation, to become involved in any way with disputes between you and any other User of the Services.

INTERPRETATION. You acknowledge and agree that these Terms, including waivers of liability, are intended to be as broad and inclusive as permitted by applicable law.

ASSIGNABILITY. BRUNEL may assign its rights or obligations under these Terms without your prior consent. No rights will be granted to third parties except as expressly provided.

SEVERABILITY. If any part of these Terms is invalid, the remainder remains enforceable. Any limited provision will be enforced to the maximum valid extent.

WAIVER. The failure or delay by BRUNEL to enforce or exercise any provisions of these Terms shall not constitute or be deemed a waiver of such provision or any other provisions within these Terms. Furthermore, any waiver or breach of any provision of these Terms shall not amount to a waiver of any other provision.

SURVIVAL. The provisions of these Terms which by their nature should survive termination of your use of our service, including sections on Intellectual Property, Disclaimer of Representations and Warranties, Limitations of Our Liability, Indemnification, and Waiver of Injunctive or Other Equitable Relief will survive.

RESERVATION OF RIGHTS. All rights not expressly granted to you are reserved by BRUNEL and its licensors and other third parties. No right or license may be construed, under any legal theory, by implication, estoppel, industry custom, or otherwise. Any unauthorized use of the BRUNEL Content or service for any purpose is prohibited.

ENTIRE AGREEMENT. These Terms supersede any oral statements about and all prior versions of these Terms.

By using this Website or purchasing products through this Website, you are agreeing to the Terms.