No, you don't need to. You can make purchases and check out as a guest every time. However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

We recommend creating a customer account on our website. This allows you to track your order’s progress, view estimated shipping dates, and review your order history.

Please click on "Login/Register" followed by 'Create An Account.'

Lead times are listed on each product’s page. While some items are in stock, most of Brunel’s furniture is made to order. We work with a small team of skilled craftpeople, so our lead times can be lengthy, but we believe the wait is worth it for a handcrafted heirloom you’ll cherish for years. For questions about specific lead times, please contact us at hello@shopbrunel.com. Please also note that the lead times listed for made-to-order items are production times only and do not include transit times. Depending on your location, transit may take 1-2 weeks. You will be notified once your order is complete and shipped, with tracking details provided.

Made-to-order items are shipped as soon as they're ready, look out for a notification email as soon as your order is complete and ready to ship.

Made-to-order means your item is crafted specifically for you once your order is placed. Instead of producing large quantities in advance, we produce furniture by request so that it can be tailored to your specifications. This approach helps minimize waste, ensures we use materials efficiently, and keeps our small, dedicated team working smoothly.

Because we operate with a limited team and a made-to-order model, we’re only able to produce a set number of pieces each week, so lead times can be lengthy. Please refer to the product page for estimated lead times.

Made-to-order items are shipped as soon as they're ready, look out for a notification email as soon as your order is complete and ready to ship.

We are proud to work with talented American craftspeople. All of our custom pieces are made in the USA, primarily in Minneapolis, where we are based. We also collaborate with workrooms and artisans in Los Angeles and across the country. Our vintage furniture and homewares are sourced both locally and internationally. All Brunel items are shipped from the US.

If your item is in stock, it will ship within 5–7 business days and you will receive an email with tracking information once it’s on its way. For made-to-order pieces, please refer to the lead time listed on the individual product page. Note that transit time is separate; shipping may take an additional 1–2 weeks depending on your location. You will be notified once your order is complete and shipped, with tracking details provided.

Absolutely! Customization is at the heart of what we do. All our made-to-order furniture allows you to select your preferred wood, paint, and laminate finishes. Trade members enjoy additional customization options such as size, custom colors, and Customer’s Own Material (COM) for upholstered pieces. If you have any questions or need assistance with your custom order, please email us at hello@shopbrunel.com.

Because of the custom nature of our furniture, most custom pieces and other large or delicate items are not eligible for return. Smaller homegoods and softgoods can be returned; please review the individual return policy on each product page for details.

In the unfortunate event that your order arrives damaged or defective, please contact us within 48 hours of delivery at hello@shopbrunel.com. Please provide photos of the damaged item as well as its packaging. We will assist you promptly with a return, repair, or replacement.

Absolutely! We’re happy to assist. Please reach out to hello@shopbrunel.com and our design team will help guide you through your selections. For larger projects, consider working with our sister company, Yond Interiors for full-service design.

Our craftspeople take a lot of time and care to create each piece, so it’s important to us that shipping is handled just as thoughtfully to ensure your order arrives in perfect condition. That’s why we partner with trusted carriers known for their expertise in furniture transport.

If you’d prefer to arrange your own shipping or explore local pick-up options, please contact us at hello@shopbrunel.com. Please note that if you choose to handle your own shipping, all liability will be your responsibility.

Interior designers and other design professionals with a valid resale license are welcome to apply for our trade program. You can sign up for an account at the top of this page titled 'Trade.'

Trade members receive exclusive discounts, early access to new collections, and the ability to tailor pieces with custom finishes, custom sizes, COM for upholstery, and other modifications. For assistance with trade orders or additional questions, please contact our trade support team at trade@shopbrunel.com.

Yes, soon! We will be offering finish samples for purchase in the near future. Sign up for our newsletter to be the first to know when they’re available. If you’re a trade member and would like samples, please email us at trade@shopbrunel.com.